Guide

How to sell spam filtering to your hosting customers

Spam filtering is one of the easiest add-ons to explain to hosting and business email customers: everyone knows the problem, and the fix is a single DNS change.

Published September 26, 2026 ~3 min read Spambil Team
Updated September 26, 2026

Short answer: Position spam filtering as an add-on or as the top tier of your email plans; pitch the problem the customer lives with (fake invoices, phishing, full mailboxes) rather than the technology; start with a free trial; and do the MX change for them. With a per-domain cost that doesn't depend on mailbox count, you can sell mailbox-based packages and control your margin.

1. Position the service

  • As an add-on: "Spam and virus protection" on top of existing hosting or email plans.
  • As a plan tier: included in a higher tier such as "Business Email Pro".
  • Standalone: also sellable to companies whose mail lives elsewhere (Microsoft 365, Google Workspace), because MX-based filtering works wherever the mailbox is.

2. Design your pricing

If your cost is per domain and independent of mailbox count, mailbox-based tiers are both easy to understand and profitable. An example structure:

Your packageFor whom
EssentialSmall businesses, 1–10 mailboxes
BusinessCompanies with 10–50 mailboxes
Larger businesses50+ mailboxes, several domains

Offering yearly billing improves both your cash flow and retention. With the Spambil reseller program your cost is per domain per year and decreases as you add domains; details are shared after you apply.

3. Pitch the problem, not the technology

Customers buy solutions to problems they recognize, not "SPF, DNSBL and Bayes":

  • "Stops the 'our bank details have changed' invoice scams that target your finance team."
  • "Catches infected .zip files and macro Office attachments before anyone opens them."
  • "Suspicious mail goes to quarantine; anything caught by mistake is released in one click."
  • "You don't have to do anything; we set it up in a few minutes."

4. Start with a free trial

A few days of free protection is the strongest sales tool for a customer who has a spam problem: real phishing emails caught in quarantine convince better than any presentation. Show them the quarantine statistics at the end of the trial.

5. Do the setup for them

  1. Add the customer's domain and mail server in your reseller panel (or automatically through the API).
  2. Replace the MX records with the two records shown in your reseller panel (priority 10 and 20) and delete the old ones.
  3. For Microsoft 365 or Google Workspace customers, apply the recommended settings from the setup guide.
  4. Run the MX test in the panel and let the customer know protection is on.

Run a hosting company, MSP or IT service? Apply for the Spambil reseller program; applications are usually reviewed within 1–2 business days.

Frequently asked questions

Can I sell it to customers who use Microsoft 365?

Yes. Filtering works through the MX record, so it doesn't depend on where the mailbox is hosted; Microsoft 365 and Google Workspace settings are covered in the setup guide.

Who manages the quarantine?

You do, for all customer domains, from your reseller panel: release a message a customer asks about, trust or block a sender.

Which customers should I start with?

Customers who have complained about spam or phishing, with busy finance or sales teams and more than 10 mailboxes, usually convert fastest.