Terms of Service

1. About these terms

These Terms of Service ("Terms") form an agreement between you ("Customer", "you") and JusBil Yazılım Teknoloji Otomotiv Ltd. Şti., a limited company registered in Türkiye ("JusBil", "Spambil", "we", "us"), which operates the Spambil service at spambil.com.

• Registered address: Fevzi Çakmak Mah. Büklü Sk. No:16 İç Kapı No:2, Pendik / İstanbul, Türkiye
• MERSİS (trade registry) number: 0484234383100001
• Tax number: 4842343831
• Email: info@spambil.com · Phone: +90 850 242 16 23

By creating an account, starting a trial, subscribing or otherwise using the Service, you accept these Terms. If you accept them on behalf of a company or other organisation, you confirm that you are authorised to bind it, and "you" refers to that organisation. These Terms apply to international customers billed in US dollars. Customers in Türkiye who are billed in Turkish lira are covered by our Turkish-language terms.

2. The Service

Spambil is a cloud-based inbound email security gateway (software as a service). When you point your domain's MX records to the Spambil gateway, email sent to your domain is received by our servers in Istanbul, Türkiye, and scanned automatically for spam, viruses and phishing. Clean messages are relayed to your own mail server. Suspicious messages are held in quarantine, where you can review, release or delete them from a self-service panel. Quarantined messages are kept for up to 2 years and are then deleted automatically.

Spambil does not replace your mailbox provider or mail server, does not host mailboxes, and does not send outgoing email on your behalf. It is a filtering layer in front of your existing mail system.

The features of each plan are described on our pricing page. We may improve, change or replace features over time, provided that we do not materially reduce the core functionality of a plan you have paid for during the current billing period.

3. Your account

• To register you need a valid email address, the domain you want to protect and the address of your existing mail server. The information you give us must be accurate and kept up to date.
• Sign-in is passwordless: we send a one-time code or link to your registered email address. You are responsible for keeping access to that mailbox secure and for all activity under your account.
• You may only add domains that you own or are authorised to manage.
• The Service is designed for business use. If you use it as a consumer, the mandatory consumer rights of your country of residence still apply to you (see section 14).
• Tell us promptly at info@spambil.com if you believe your account has been accessed without authorisation.

4. Acceptable use

Spambil filters inbound email only. You must not use the Service, or attempt to use it, to:

• send, relay or facilitate unsolicited bulk email (spam), phishing or malware, or to disguise the origin of any email;
• process email for domains you do not own or are not authorised to manage;
• break any law, or infringe the privacy, intellectual property or other rights of others;
• probe, overload, disrupt or bypass the security of our infrastructure, or interfere with other customers' use of it;
• copy, resell, sublicense or reverse engineer the Service, except where the law expressly allows it or you have a separate written reseller agreement with us;
• use allow and block lists or other panel tools to deliberately harm others.

We may suspend or restrict the Service without prior notice where this is reasonably necessary to stop a breach of this section, protect our infrastructure or other customers, or comply with the law. Where practical we will tell you why and give you a chance to fix the problem.

5. Free trial

New accounts get a 7-day free trial. No credit card is required and nothing is charged during the trial. If you do not subscribe to a paid plan by the end of the trial, filtering for your domain stops. Before the trial ends you should either subscribe or point your MX record back to your own mail server so that you continue to receive email. We may limit trials to one per customer or domain.

6. Plans, prices and payment

• Plans are priced per month according to the number of mailboxes protected. The current plans for international customers are Starter (USD 9 per month, up to 10 mailboxes), Professional (USD 29 per month, up to 50 mailboxes) and Business (USD 69 per month, up to 250 mailboxes). The pricing page always shows the current prices.
• Prices are shown in US dollars and exclude taxes. Any applicable sales tax or VAT is calculated at checkout based on your location and shown before you pay.
• You must choose a plan that covers the number of mailboxes on your protected domain(s).

Paddle is our reseller and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

This means that when you buy a Spambil subscription as an international customer, you buy it from Paddle.com Market Limited, which resells it to you. Paddle processes your payment, issues your invoice and receipts, and collects and remits sales tax or VAT. Paddle's Buyer Terms also apply to your purchase. For questions about payments, invoices, charges or refunds you can contact Paddle directly through the link in your receipt or at paddle.net. You can also contact us and we will help. Technical support for the Service itself is provided by us (see section 16).

We never see or store your full card details.

7. Renewal and cancellation

• Automatic renewal. Subscriptions renew automatically every month and the monthly fee is charged to your payment method at the start of each billing period, until you cancel.
• Cancelling. You can cancel at any time from the customer panel. Cancellation takes effect immediately: billing stops, no further payments are taken, and filtering for your domain stops. You can also ask us to cancel for you by emailing info@spambil.com.
• Your MX record. Before or when you cancel, point your domain's MX record back to your own mail server. Until you do, email sent to your domain may not be delivered.
• Refunds. Whether a payment can be refunded is set out in our Refund Policy, which forms part of these Terms.
• Price changes. If we change the price of your plan, we will tell you by email at least 30 days before the new price applies. If you do not agree, you can cancel before the change takes effect.

8. Service levels and support

We use commercially reasonable efforts to keep the Service available, secure and performing well, and to fix problems promptly. We do not promise that the Service will be uninterrupted or error-free, and we do not offer a guaranteed uptime percentage. Planned maintenance is carried out, where possible, at times of low traffic. The standard email protocols include retries, so short interruptions normally delay rather than lose mail. Support is available by email at info@spambil.com.

9. Your responsibilities

• DNS and mail configuration. You are responsible for correctly configuring your MX and other DNS records, for keeping the mail server address in your panel up to date, and for making sure your mail server accepts mail relayed from our servers.
• Lawful basis for your email. You decide which domains are filtered. You are responsible for having a lawful basis, and for giving any notices required by law, for having the email of your users and correspondents processed by us. Our Data Processing Addendum explains how we process that data on your behalf.
• Reviewing quarantine. You should review your quarantine and daily summaries regularly and release legitimate messages before they are deleted automatically.
• Backups. Spambil is not an archive or backup service. Keep your own copies of any email you need to retain.

10. Filtering accuracy

No automatic filtering system is perfect. Some unwanted messages may reach your inbox (false negatives) and some legitimate messages may be quarantined (false positives). We aim to achieve high detection rates in line with industry practice, but we do not guarantee that every spam, virus or phishing message will be caught or that every legitimate message will be delivered.

11. Data protection

Our Privacy Policy explains how we handle personal data as a controller, for example your account and billing contact details. When we scan and quarantine email for your domain we act as your processor, and our Data Processing Addendum applies automatically and forms part of these Terms.

12. Intellectual property

The Spambil name and logo, the website, the panel and the underlying software belong to JusBil or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your own business purposes. You keep all rights in your data and email. You give us the rights we need to process them to provide the Service. If you send us feedback, we may use it without any obligation to you.

13. Warranties and limitation of liability

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and we make no other warranties, express or implied, to the fullest extent permitted by law.

To the fullest extent permitted by law:

• neither party is liable to the other for indirect, incidental, special or consequential losses, or for loss of profit, revenue, business, goodwill or data, even if advised of the possibility;
• our total liability arising out of or in connection with these Terms and the Service in any 12-month period is limited to the total fees you paid for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or wilful misconduct where applicable law does not allow it to be limited. Nothing in these Terms affects the statutory rights you have as a consumer.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Anadolu) have jurisdiction over any dispute arising from them. If you are a consumer, this choice of law and courts does not deprive you of the protection of the mandatory laws of your country of residence, and you may also bring proceedings in the courts of that country where the law allows it.

Before starting formal proceedings, please contact us at info@spambil.com so that we can try to resolve the issue informally.

15. Termination and changes to these terms

You may stop using the Service and cancel at any time. We may terminate or suspend your account if you seriously or repeatedly breach these Terms, if you do not pay fees that are due, or if we are required to by law. If we decide to discontinue the Service altogether, we will give you at least 30 days' notice by email. After termination we delete your data as described in our Privacy Policy and Data Processing Addendum.

We may update these Terms from time to time. We will notify you of material changes by email to your registered address at least 30 days before they take effect, unless the change is required sooner by law or to address a security risk. If you continue to use the Service after the change takes effect, you accept the updated Terms. If you do not agree, you can cancel before then. The date at the top of this page shows when the Terms were last changed.

16. Contact

JusBil Yazılım Teknoloji Otomotiv Ltd. Şti., Fevzi Çakmak Mah. Büklü Sk. No:16 İç Kapı No:2, Pendik / İstanbul, Türkiye. Email info@spambil.com, phone +90 850 242 16 23, or use our contact page.