In short: 30-day money-back guarantee, no questions asked. If you ask within 30 days of any payment, you get a full refund of that payment. Refunds for international orders are processed by Paddle, our reseller and Merchant of Record.
1. Scope
This policy applies to Spambil subscriptions bought by international customers in US dollars. These orders are sold by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns and refunds. The policy forms part of our Terms of Service. Customers in Türkiye billed in Turkish lira are covered by our Turkish-language cancellation and refund policy.
2. Free trial
Every new account starts with a 7-day free trial. No credit card is needed and nothing is charged. If Spambil is not right for you, simply do not subscribe. You pay nothing.
3. 30-day money-back guarantee
If you are not satisfied for any reason, you can request a full refund of any subscription payment within 30 days of the date it was charged. This applies to your first payment and to each monthly renewal. You do not need to give a reason, and no fees are deducted.
If you are a consumer, you also keep any statutory right of withdrawal or other rights you have under the consumer laws of your country. This policy does not limit them.
4. How to request a refund
Use whichever of these is easiest for you:
- Through Paddle: use the link in the receipt email Paddle sent you, or go to paddle.net, find your order and choose to request a refund.
- Through us: email info@spambil.com from your account email address with your domain name and, if you have it, the Paddle order number. We will ask Paddle to process the refund for you.
Refunds are paid by Paddle to the original payment method, normally within 14 days of approval. When it reaches your account depends on your bank or card issuer. Refunds include any sales tax or VAT charged on the refunded payment.
5. What happens after a refund
When a payment is refunded, the subscription it paid for is cancelled and filtering for your domain stops. Before that happens, point your domain's MX record back to your own mail server so that you keep receiving email.
6. Cancelling your subscription
You can cancel at any time from the customer panel, or by emailing info@spambil.com. Cancellation takes effect immediately: billing stops and no further renewals are charged. Cancelling does not refund past payments by itself. If you cancel within 30 days of a payment and would like that payment back, request a refund as described in section 4.
7. Duplicate or incorrect charges
If you were charged twice, charged for the wrong plan or charged without authorisation, contact Paddle or us at any time, even after the 30-day period, and we will make sure the incorrect amount is refunded.
8. Contact
JusBil Yazılım Teknoloji Otomotiv Ltd. Şti. Email info@spambil.com, phone +90 850 242 16 23, or use our contact page.